We live in Greyston in Shelby County, AL, and contacted Connie and Steven Jacks after not so positive experiences with other realtors in selling our home. We thought their advertised certification in selling luxury homes would lead to superior performance, and we had high hopes. We made clear from day one that the home should not be shown unless proof of funds was first provided. This was not complied with. We made clear that at least twenty-four hours-notice was required to show home. This was not complied with. Communication was poor at best, and non-existent at other times. We had an in-person meeting to address our concerns and were assured that things would go smoothly going forward. Communication issues arose again shortly thereafter, and we opted to terminate the listing agreement. Excuses were repeatedly made for sub-par performance, and at times Connie defiantly denied undisputed facts related to their performance. While they may advertise superior service, we received the exact opposite and were greatly disappointed.

Working with Connie has been a great experience. She is both very professional and caring. She put our needs first, responded immediately to any questions, and went the extra mile to make sure we received the best deal and care possible. Easily the best real estate experience we have had.

As an out of state seller I interviewed several realtors, Connie immediately separated herself from the others with her experience & knowledge of the real estate market in the Birmingham area. Distance was never an issue, I was confident in relying on her guidance & expertise throughout the whole process. She was always available for any questions I had, her communication & negotiation skills are exceptional, and she delivered results as promised. It matters who I do business with, trust, integrity & professionalism are important, look no further, Connie has a proven track record & will do everything to meet your goals and serve your real estate needs.

Connie was our Buyer’s agent for our recent purchase in Trussville. She knew the neighborhoods, listened to our wants and the likes and dislikes as we viewed numerous listings, and was able to direct us to a number of good possibilities. Connie was very accessible and quick to respond to ou numerous requests and questions. She knew we were moving to be closer to our granddaughter. Through the craziness that was the market this spring, Connie and Summer both kept us positive. Their guidance and counsel led us to the perfect house, in our granddaughter’s neighborhood! We highly recommend Connie and the Luxe Group to be your Buyer’s Agent.

Connie and her team did an amazing job selling our home and getting us in our dream home. We still can’t believe how smooth the whole process was from start to finish. We could not be happier with the whole experience and highly recommend her if you are thinking about buying/selling your home.

Connie is literally AMAZING! She helped us every step of the way and gave us so much insight and advice! She never made us feel like we were bothering her even with all of our questions, uncertainty and frequent texts! We are now happily in our new home for almost a year, and she is still going above and beyond by checking in with us and sending us thoughtful gifts for different holidays (even our anniversary!). She is the best, and we can’t imagine having a better experience with anyone else!